Customer Service Survey

Thank you for visiting The Monticello. We are always working to offer you the best customer service we are able. If you would please fill out this form we will review your input to see how we can better serve you the next time you join us.

Was your time at The Monticello as a guest of:
The hotelThe motel

Please rate your satisfaction with each of the following:

Overall satisfaction with your experience at The Monticello
Very SatisfiedSomewhat SatisfiedNeutralSomewhat DissatisfiedVery Dissatisfied

Receiving a warm and sincere greeting upon arrival
Very SatisfiedSomewhat SatisfiedNeutralSomewhat DissatisfiedVery Dissatisfied

Staff greeting you by name
Very SatisfiedSomewhat SatisfiedNeutralSomewhat DissatisfiedVery Dissatisfied

Staff remembering you as a regular guest
Very SatisfiedSomewhat SatisfiedNeutralSomewhat DissatisfiedVery Dissatisfied

How likely are we to be able to anticipate:

Your return visit to The Monticello
Very LikelySomewhat LikelyNeutralSomewhat UnlikelyVery Unlikely

You will encourage others to visit The Monticello
Very LikelySomewhat LikelyNeutralSomewhat UnlikelyVery Unlikely

THE MONTICELLO HOTEL AND MOTEL GUESTS

Please rate your satisfaction of the following:

Timeliness of check-in

Very SatisfiedSomewhat SatisfiedNeutralSomewhat DissatisfiedVery Dissatisfied

Ability of staff to anticipate your needs

Very SatisfiedSomewhat SatisfiedNeutralSomewhat DissatisfiedVery Dissatisfied

Cleanliness of guest room furnishings

Very SatisfiedSomewhat SatisfiedNeutralSomewhat DissatisfiedVery Dissatisfied

What room did you stay in?

Did you experience any problems during your stay?
YesNo

If you reported any problems, how satisfied are you with the resolution?
Very SatisfiedSomewhat SatisfiedNeutralSomewhat DissatisfiedVery Dissatisfied

Would you like to make any suggestions or comments about your visit to The Monticello as a guest of The Hotel or Motel?

If you would like to receive feedback on your comments please fill out the following information:

Your Name

Your Email

Your Phone

Would you be interested in receiving information about events and specials at The Monticello Hotel & Motel via email?
YesNo

Only humans can pass this test: